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Every piece of new and used surplus equipment sold by Raytuo, comes with warranty—no questions asked, guaranteed. We offer a comprehensive warranty on all parts and systems provided, and detailed term of warranty is note on each purchase order.
All the products sold by Raytuo are labeled with a universal label in consonance with it’s serial number.
We treat every order as if it’s mission critical. However, if you should ever experience an equipment failure with our order, we will immediately provide a replacement. Advance replacements are available in emergency situations to ensure there is no downtime in your network for any reason.
Please note that if there is no warranty label present, the warranty is deemed void. Please call or email your sales representative immediately to have the defective product return, and we will have the product repaired or replaced, or to receive a refund or credit toward another product. Simultaneously, we request that you carefully package the equipment and return it to us in a timely manner.
The profession brings up our good reputation and credible. What we are doing makes Raytuo a trustworthy partner for you.